Delivery

Goods 'In Stock' at time of your order will normally be despatched on the day on which you place your order. 'Out of stock', or specially ordered goods will normally be despatched on the same day ASD receives them in to stores.

If your delivery address is in the UK, you will normally receive your products either next working day, or within 3 working days of despatch depending on the despatch method most appropriate for your chosen items. However, please allow at least 6 working days for delivery of your goods. Deliveries to other countries may take longer.

Delivery Charges

UK delivery charges are based on the value, weight and size of the items in your basket, and actual delivery costs will be shown at checkout.

Couriers

ASD use City Link and Royal Mail to deliver your order, but may use other couriers from time to time.

For questions about delivery times or costs, please feel free to email the despatch team at ASD, or alternatively visit our contact page and we will be pleased to answer your enquiry.

PLEASE NOTE: This dialogue is to assist our e.commerce customers when providing delivery information on their web sites for consumers. It is offered only as a guide and should be amended as deemed suitable for the product to be delivered (etc). Neither Nightfreight (GB) Limited, or any of their officers or employees accept any responsibility for its accuracy or for any consequences of its having been given.

HOW DO I GET MY APPLIANCE HOME?

Pre Delivery We now sell a huge range of electrical products and appliances. Many items we carry as stock, but some may have to be ordered when you place your original order, and therefore the delivery times may vary.

Once your order is complete in our warehouse, we will contact you to offer a delivery date from a number of available days. Please provide as many telephone numbers as possible (day, evening and mobile) in order that we, or our carriers can contact you should the need arise. In most cases you will receive delivery within 2-3 days from this call, but this could be up to 14 days if you live in a remote area.

To help you plan your day, the day before delivery you will receive an automated text message reminding you that delivery will take place tomorrow and informing you of whether this will be AM delivery (between 7:00am & 1:00pm) or PM delivery (between 12:00noon & 6:00pm).

Access It is always our aim to bring the appliance to your room of choice. However, in some parts of the country our larger vehicles cannot manoeuvre down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time in order that our delivery team can make alternative arrangements.

It’s also a good idea to be sure we are going to be able to get your appliance into your room of choice. Large refrigerators and range cookers can prove difficult and we cannot be liable if the item cannot be delivered to preferred room. Do therefore please check measurements of doorframes and stairwells prior to the delivery.

Preparing The Room For Your New Appliance Shortly before the due delivery day, ideally the day before or the morning your order is due, please ensure that you room of choice is clear of any large items to allow enough room for us to deliver your new appliance. Our delivery crew can plumb in washing machines, dishwashers, washer dryers and refrigerators and if you have requested this service, please make sure that any existing machines are disconnected, emptied of all water and (in the case of refrigerators) defrosted. We are unable to install gas appliances.

On The Day Of Delivery The delivery crew will telephone you an hour or so before they arrive at your home. On arrival, the crew will survey and risk assess the access route and location for delivery.

GUIDELINES FOR INSTALLING AND RECYCLING APPLIANCES

Connection for Domestic Appliances You can request that our delivery team connect a freestanding washing machine, washer dryer, dishwasher or refrigerator. This must be done at the time of booking and a charge will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection, drain outlet and 13 amp socket, all situated within reach of the appliance’s hoses and power lead. Included in the connection will be the removal of all packaging, transit brackets and connection to existing services.

Please note that the delivery crew will be unable to connect an appliance if: -

· An old machine is not disconnected. · The appliance is to be situated in an area where access and lighting is severely restricted. · The appliance is an integrated type (i.e. not free-standing). · Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable. · Any water supply needed cannot be isolated or is unsuitable. · Any drainage/waste facilities needed are unsuitable. · Mechanical adjustments are required to the appliance to overcome such things as water pressure problems. · Alterations to existing plumbing and electrical wiring are required. · Alterations are required to existing cupboards and cabinets. · Positioning of the new item may damage existing flooring

Please note that most new appliances are cold connection only and it is your responsibility to ‘cap’ the hot supply. We accept no liability for water egress from uncapped fittings. We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above.

Collection and Recycling Old Appliances You can request that our delivery team collect and recycle an old appliance. This must be done at the time of booking and a charge will be made for each item. Only ‘like for like’ appliances can be collected for recycling.

Please note that the delivery crew will be unable to collect an old appliance for recycling if: -

· The appliance has not been disconnected from all water and electrical supplies in advance, and must be removed from any “under counter” position · The appliance has not been emptied of water and, in the case of refrigeration, products fully defrosted. · The appliance to be collected is not similar in nature to the one being delivered.

Before our delivery team leave, it is important that you take time to check that you are happy with everything and sign our carrier’s delivery note. This is your confirmation that you have received your appliance in good condition and that no damage has occurred to your property. Do not sign for your appliance as “unchecked” or “unexamined”. If there are any issues at all with your order, please make notes on the paperwork and the delivery crew can feed it back to us straight away.

We always endeavour to keep you up to date with the progress of your order. However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our sales team on 0113 3936690.