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Goods 'In Stock' at time of your order will normally be despatched on the day on which you place your order. 'Out of stock', or specially ordered goods will normally be despatched on the same day we receive them in to stores.
If your delivery address is in the UK, you will normally receive your products either next working day, or within 3 working days of despatch depending on the despatch method most appropriate for your chosen items. However, please allow at least 6 working days for delivery of your goods. Deliveries to other countries may take longer.
UK delivery charges are based on the value, weight and size of the items in your basket, and actual delivery costs will be shown at checkout.
City Link and Royal Mail are used to deliver your order, but may use other couriers from time to time.
For questions about delivery times or costs, please feel free to email the despatch team, or alternatively visit our contact page and we will be pleased to answer your enquiry.
HOW DO I GET MY APPLIANCE HOME?
Pre Delivery We now sell a huge range of electrical products and appliances. Many items we carry as stock, but some may have to be ordered when you place your original order, and therefore the delivery times may vary.
Once your order is complete in our warehouse, we will contact you to offer a delivery date from a number of available days. Please provide as many telephone numbers as possible (day, evening and mobile) in order that we, or our carriers can contact you should the need arise. In most cases you will receive delivery within 2-3 days from this call, but this could be up to 14 days if you live in a remote area.
To help you plan your day, the day before delivery you will receive an automated text message reminding you that delivery will take place tomorrow and informing you of whether this will be AM delivery (between 7:00am & 1:00pm) or PM delivery (between 12:00noon & 6:00pm).
If you order an appliance and live outside the Yorkshire area, your appliance will arrive on a pallet. The pallet may be left on your drive or transported into a garage, which ever you prefer.
We always endeavour to keep you up to date with the progress of your order. However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our sales team on 0113 2735862.